Frequently Asked Questions

Our most common questions regarding LifeSource by A&D Medical products are about our Blood Pressure Monitors and Blood Pressure in general. If you have a question that is not answered here, please feel free to contact us for more support.

Can I exchange my item?2020-07-07T11:04:18-04:00

The best way to handle an exchange is to request a return authorization for the product you initially purchased.  Then, you can purchase your new item at your convenience.

Is shipping refundable?2020-07-07T11:04:07-04:00

Is shipping refundable?

Except in cases of LifeSource error, shipping is non-refundable.

What is your returns policy?2020-07-07T11:04:24-04:00

At LifeSource by A&D Medical, we stand 100% behind our products, so we are proud to offer a 30 Day No Questions Asked return policy.  If you’re unsatisfied with your purchase for any reason, please contact our Customer Satisfaction team here to request a return authorization.  Please read our full returns policy here.

Categories for Blood Pressure Levels in Adults (in mmHg, or millimeters of mercury)2020-07-07T11:04:47-04:00
Category Systolic (top number) Diastolic (bottom number)
Normal Less than 120 And Less than 80
Prehypertension 120–139 Or 80–89
High blood pressure
Stage 1 140–159 Or 90–99
Stage 2 160 or higher Or 100 or higher
Blood Pressure Numbers2020-07-07T11:05:12-04:00

Blood pressure numbers include systolic (sis-TOL-ik) and diastolic (di-a-STOL-ik) pressures. Systolic blood pressure is the pressure when the heart beats while pumping blood. Diastolic blood pressure is the pressure when the heart is at rest between beats.

You will most often see blood pressure numbers written with the systolic number above or before the diastolic, such as 120/80 mmHg. (The mmHg is millimeters of mercury—the units used to measure blood pressure.)

The table below shows normal numbers for adults. It also shows which numbers put you at greater risk for health problems. Blood pressure tends to go up and down, even in people who have normal blood pressure. If your numbers stay above normal most of the time, you’re at risk.

Blood Pressure Overview2020-07-07T11:05:18-04:00

About 1 in 3 adults in Canada has HBP. HBP itself usually has no symptoms. You can have it for years without knowing it. During this time, though, it can damage the heart, blood vessels, kidneys, and other parts of your body.

This is why knowing your blood pressure numbers is important, even when you’re feeling fine. If your blood pressure is normal, you can work with your health care team to keep it that way. If your blood pressure is too high, you need treatment to prevent damage to your body’s organs.

What Is High Blood Pressure?2020-07-07T11:05:23-04:00

High blood pressure (HBP) is a serious condition that can lead to coronary heart disease, heart failure, stroke, kidney failure, and other health problems.

“Blood pressure” is the force of blood pushing against the walls of the arteries as the heart pumps out blood. If this pressure rises and stays high over time, it can damage the body in many ways.

I am told that I need to use a large cuff. Can I still use a standard cuff?2020-07-07T11:05:30-04:00
Although you may fit into a smaller cuff, you need to use the correct one to ensure an accurate reading. If your cuff is too small, your blood pressure reading will be artificially high. If your cuff is too large, you may get a lower-than-actual reading.

How do I select the correct cuff size?2020-07-07T11:05:35-04:00
Using the correct size is important for an accurate reading. With your arm hanging at the side of your body, measure the circumference of your upper arm at the midpoint between shoulder and elbow. Based on that information, you can determine what size cuff would work for you using the chart below (also available in the instruction manual)

Why do my blood pressure readings vary so much during the day?2020-07-07T11:05:42-04:00

An individual’s blood pressure varies greatly from day to day and season to season. Normally, blood pressure rises during work or play and falls to its lowest levels during sleep. The best way to get consistent readings is to monitor your blood pressure at least once a day, at the same time so that you can minimize the effect that external factors have on the reading.

My reading seems high. Is there something wrong with the monitor?2020-07-07T11:05:46-04:00

Your cuff might be too small for you. A cuff that is too small yields a measurement that is higher than the correct blood pressure. Be sure to check that you are using the correct cuff size before taking your blood pressure. Please reference the section called “Select the correct cuff” in the instruction manual or see question 3 of this present FAQ to determine your correct cuff size. If your measurements still seem high, please consult your physician.

Why a LifeSource Monitor?2020-06-05T13:29:37-04:00

LifeSource blood pressure monitors are FAST, incredibly EASY and, most importantly, ACCURATE. Valuable “Only from LifeSource” features include the Pressure Rating Indicator™, which provides an immediate colour-coded snapshot of your pressure level, Irregular Heartbeat Detection, which compensates for irregular heartbeats (a common source for errors), and TimeWise™ technology which tracks your AM and PM readings separately (critical for optimal medication management).

LifeSource is proud to be highly, “Recommended by the Canadian Hypertension Society” on our most popular monitors, providing you with assurance of the highest accuracy and quality standards possible. Always look for the heart-check logo inside the yellow triangle on LifeSource packaging.

All LifeSource monitors offer a LIFETIME WARRANTY for both monitor and cuff and are backed by outstanding Canadian customer support to ensure you get the most from your monitor.

Why should I Monitor my Blood Pressure at Home?2020-07-07T11:05:56-04:00

Many individuals find that they become apprehensive and tense while having their blood pressure taken at a doctor’s office or hospital. This can cause falsely elevated readings, commonly known as “white coat hypertension”. One way to determine this is to take your own readings in the comfort of your home and compare them with readings from your doctor.

Home monitoring is recommended by more than two out of three physicians for their patients with hypertension.

Self-measurement at home supplements the doctor’s readings and provides a more accurate and complete blood pressure history. Moreover, clinical studies have shown that detection and treatment of hypertension is improved when patients both consult their physicians and monitor their own blood pressure at home.

Go to Top